{"id":833,"date":"2015-06-22T10:49:27","date_gmt":"2015-06-22T09:49:27","guid":{"rendered":"http:\/\/tugesto.com\/blog\/?p=833"},"modified":"2024-05-22T09:03:31","modified_gmt":"2024-05-22T07:03:31","slug":"reclamar-billete-avion","status":"publish","type":"post","link":"https:\/\/tugesto.com\/blog\/reclamar-billete-avion\/","title":{"rendered":"\u00bfC\u00f3mo reclamar un billete de avi\u00f3n?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"833\" class=\"elementor elementor-833\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6dd0db53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6dd0db53\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96dff43\" data-id=\"96dff43\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5487b4a3 elementor-widget elementor-widget-text-editor\" data-id=\"5487b4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">Llega el verano y no queremos que nada nos estropee las vacaciones. Con las huelgas a\u00e9reas de pilotos y de controladores a\u00e9reos que hay todos los veranos nunca se sabe lo que puede pasar al llegar al aeropuerto. <strong>Surgen las dudas y los miedos pero, si hay alg\u00fan problema, \u00bfc\u00f3mo reclamar un billete de avi\u00f3n? O si en el vuelo viajo con mi pareja, \u00bfdebo hacer una reclamaci\u00f3n conjunta?<\/strong><\/p><h2>Dos v\u00edas para reclamar un billete de avi\u00f3n<\/h2><p style=\"text-align: justify;\">En primer lugar, debemos plantearnos que tenemos dos v\u00edas:<\/p><ul><li style=\"text-align: justify;\">La hoja de reclamaci\u00f3n de la compa\u00f1\u00eda o de AENA<\/li><li style=\"text-align: justify;\">O ir a los tribunales<\/li><\/ul><p><a href=\"http:\/\/tugesto.com\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-14765 size-full\" src=\"https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoria_online_tugesto.jpg\" alt=\"Ahorra tiempo y dinero con nuestra gesti\u00f3n online\" width=\"800\" height=\"241\" srcset=\"https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoria_online_tugesto.jpg 800w, https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoria_online_tugesto-300x90.jpg 300w, https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoria_online_tugesto-768x231.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p><h3>C\u00f3mo reclamar un billete de avi\u00f3n: hojas de reclamaci\u00f3n<\/h3><p style=\"text-align: justify;\">Empezamos por lo m\u00e1s f\u00e1cil. El <strong>procedimiento habitual es dejar constancia de los incidentes ocurridos en el propio aeropuerto<\/strong> con la hoja de reclamaciones que nos faciliten en el servicio de atenci\u00f3n al cliente a pasajeros de la misma compa\u00f1\u00eda o, en su defecto, en el mostrador de <a title=\"Aeropuertos Espa\u00f1oles y Navegaci\u00f3n A\u00e9rea \" href=\"https:\/\/www.aena.es\/es\/pasajeros\/pasajeros.html\" target=\"_blank\" rel=\"noopener noreferrer\">AENA<\/a>.<\/p><p><em>Te puede interesar conocer la <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-1960-10905\" target=\"_blank\" rel=\"noopener\">Ley de Navegaci\u00f3n A\u00e9rea<\/a>.<\/em><\/p><p style=\"text-align: justify;\">Los datos que se suelen poner en la hoja de reclamaciones son sencillos: <strong>descripci\u00f3n del problema, la fecha, hora, n\u00famero de vuelo y nuestros datos personales<\/strong>. Asimismo, debemos adjuntar una copia de los billetes del vuelo ya que los originales debemos tenerlos siempre con nosotros. Despu\u00e9s de rellenar la hoja nos quedaremos una copia de prueba.<\/p><h3>C\u00f3mo reclamar un billete de avi\u00f3n: ir a los tribunales<\/h3><p style=\"text-align: justify;\"><strong>Los tribunales ser\u00e1n nuestra segunda opci\u00f3n<\/strong>. Recuerda que tienes derecho a recibir una recompensa o indemnizaci\u00f3n y, m\u00e1s a\u00fan, si la compa\u00f1\u00eda ha faltado a sus obligaciones adicionales como son el derecho a estar informados en todo momento, la devoluci\u00f3n del precio del billete o la atenci\u00f3n en el mismo aeropuerto.<\/p><p>Es importante <strong>detallar bien todos el motivo de la reclamaci\u00f3n<\/strong>, tanto si es un vuelo cancelado, denegaci\u00f3n de embarque, vuelo con retraso, overbooking, etc.<\/p><h4 style=\"text-align: justify;\">\u00bfQu\u00e9 cosas debo tener en cuenta?<\/h4><ol style=\"text-align: justify;\"><li>Habr\u00e1 que efectuar una <strong>demanda por cada pasajero<\/strong> que haya sufrido alteraciones o molestias.<\/li><li>Si el billete es un regalo de alg\u00fan familiar y se ha pagado con una <strong>tarjeta de cr\u00e9dito que no sea la nuestra<\/strong>, no pasa nada, la reclamaci\u00f3n siempre debe efectuarse por el pasajero.<\/li><li>Es importante conocer que hay un <strong>l\u00edmite de 2.000 euros para llegar a un acuerdo<\/strong> sin que tenga que intervenir un abogado o procurador, si deseas hacer una reclamaci\u00f3n por ti mismo y sin pagar <a title=\"Eliminaci\u00f3n de las tasas judiciales- Blog tugesto\" href=\"https:\/\/tugesto.com\/blog\/adios-las-tasas-judiciales\/\" target=\"_blank\" rel=\"noopener\">tasas judiciales<\/a>.<\/li><li>Si la compa\u00f1\u00eda no tiene <strong>domicilio social en Espa\u00f1a<\/strong>, se debe poner el de la oficina que tenga la compa\u00f1\u00eda a\u00e9rea en el aeropuerto.<\/li><li>Si la compa\u00f1\u00eda contesta en <strong>ingl\u00e9s u otro idioma desconocido<\/strong> es como si no nos hubieran contestado a efectos legales, siempre y cuando la compra de los billetes tambi\u00e9n se produjera en idioma castellano, por lo tanto, tampoco es necesario traducir la reclamaci\u00f3n si se dan estas condiciones.<\/li><li>Si el problema ocasionado ha sido <strong>por fuerza mayor<\/strong> (motivos de seguridad o fen\u00f3menos meteorol\u00f3gicos adversos) <strong>no tendr\u00e1s derecho a indemnizaci\u00f3n<\/strong>. A\u00fan as\u00ed, la empresa deber\u00e1 proporcionar un transporte alternativo o devolver el importe del pasaje. Tambi\u00e9n tienes derecho a varias comunicaciones, bebidas, alojamiento y transporte en funci\u00f3n de los plazos de espera.<\/li><\/ol><p><a href=\"http:\/\/tugesto.com\/asesoria-legal\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-14910 size-full\" src=\"https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoramiento-legal-consultas-legales-tugesto.jpg\" alt=\"Contacta con un abogado especializado con un solo clic\" width=\"1216\" height=\"367\" srcset=\"https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoramiento-legal-consultas-legales-tugesto.jpg 1216w, https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoramiento-legal-consultas-legales-tugesto-300x91.jpg 300w, https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoramiento-legal-consultas-legales-tugesto-1024x309.jpg 1024w, https:\/\/tugesto.com\/blog\/wp-content\/uploads\/2020\/01\/asesoramiento-legal-consultas-legales-tugesto-768x232.jpg 768w\" sizes=\"(max-width: 1216px) 100vw, 1216px\" \/><\/a><\/p><p style=\"text-align: justify;\">Si crees que la compa\u00f1\u00eda a\u00e9rea no ha cumplido con sus obligaciones y tienes m\u00e1s dudas sobre los derechos que te corresponden como pasajero, no lo dudes, nuestro equipo en <a href=\"http:\/\/www.tugesto.com\" target=\"_blank\" rel=\"noopener\">tugesto<\/a> de abogados y asesores<strong> te ayudan a tramitar la gesti\u00f3n legal que necesites, te asesoran y orientan sobre tu caso personal<\/strong>.\u00a0<\/p><p>Haz valer tus derechos como consumidor y reclama aquello que te pertenece, siempre con asesoramiento experto detr\u00e1s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Llega el verano y no queremos que nada nos estropee las vacaciones. Con las huelgas a\u00e9reas de pilotos y de controladores a\u00e9reos que hay todos los veranos nunca se sabe lo que puede pasar al llegar al aeropuerto. Surgen las dudas y los miedos pero, si hay alg\u00fan problema, \u00bfc\u00f3mo reclamar un billete de avi\u00f3n? [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":835,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"_eb_attr":"","content-type":"","footnotes":""},"categories":[23],"tags":[36,38],"ppma_author":[1493],"class_list":["post-833","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-consultas-legales","tag-autonomos","tag-pymes","post_format-post-format-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo reclamar un billete de avi\u00f3n? | tugesto<\/title>\n<meta name=\"description\" content=\"Si te preguntas c\u00f3mo reclamar un billete de avi\u00f3n, has venido al post adecuado. 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